FAQ

  • Where does Medical Materials, Inc’s. (MMI) inventory come from?
    MMI receives unneeded expired, non-expired and used single use devices from 350+ US and international hospitals. 98% of our 60,000+ piece inventory is unopened but expired and is limited to non-clinical use.

  • Is the inventory sterile?
    All expired and non-expired inventory is in the manufacturer’s original sterile packaging, unless otherwise noted in the product description. All non-expired products are in the same condition as when they were shipped by the manufacturer. We do not have the capability to test for the sterility of a device before or after the label’s expiration date.

  • Can clients order inventory not posted on your website or make requests for additional products?
    As we are not a standard distributor, we are not able to order specific medical products from a manufacturer. Instead, our supply is determined by what has expired or is no longer needed at our hospitals and is shipped to us. We do accept requests for inventory not currently on our website. We create “Watch Lists”, allowing us to monitor incoming inventory for items matching your request. We then email you when matching or similar inventory is received.

  • Can non-expired versions of available inventory be ordered?
    Although 98% of our inventory (60,000+ pieces) is expired, on occasion, we do receive non-expired versions that we also have posted for sale.

  • Do you ship internationally?
    MMI services clients around the Globe. Our pricing does not include International shipping charges. International Shipping, Duties and applicable taxes will be additional.

  • Can we use our corporate shipping account (UPS/FedEx or DHL) for shipping to leverage our corporate shipping discount?
    Yes, we will be able to offer expedited and/or international shipping with client shipping account numbers. MMI covers standard UPS ground shipping to any Continental US location on all orders $250.00 or more.

  • What Payment terms are accepted?
    MMI accepts major credit cards (Visa, MasterCard and American Express). MMI also accepts corporate purchase orders with Net 30 payment terms.

  • How come my order shipped DHL instead of UPS?
    The shipping quotes provided are estimates and we then utilize the best and cost efficient shipping company at the time of your order.

  • How fast will I receive my order?
    For ground shipping, orders placed by 3:00 pm EST Monday - Friday are processed and shipped the same day. For same day expedited shipping, orders must be also placed by 3:00 pm EST.