FAQ

  • Where does Medical Materials, Inc’s. (MMI) inventory come from?
    MMI receives unneeded expired, non-expired and used single use devices from 350+ US and international hospitals. 98% of our 60,000+ piece inventory is unopened but expired. All of our products are for non-clinical use only. 

  • Is the inventory sterile and is it in the original packaging?
    All expired and non-expired inventory is in the manufacturer’s original sterile packaging, unless otherwise noted in the product description. Most of the expired and non-expired devices are in the original boxes or reprocessor boxes. Some items are outside of their original boxes, but still in their sterile packaging. If you need the outside original box be sure to note that in your order. We do not have the capability to test for the sterility of a device before or after the label’s expiration date.

  • Can clients order inventory not posted on your website or make requests for additional products?
    As we are not a standard distributor, we are not able to order specific medical products from a manufacturer. Instead, our supply is determined by what has expired or is no longer needed at our hospitals and is shipped to us. We do accept requests for inventory not currently on our website. We create “Watch Lists”, allowing us to monitor incoming inventory for items matching your request. We then email you when matching or similar inventory is received. For used product requests please email our sister company EPreward at info@epreward.com. 

  • Can non-expired versions of available inventory be ordered?
    Although 98% of our inventory (60,000+ pieces) is expired, on occasion, we do receive non-expired versions that we also have posted for sale.

  • Do you ship internationally?
    MMI services clients around the Globe. Our pricing does not include additional International shipping charges. International Shipping, Duties and applicable taxes will be additional.

  • Can we use our corporate shipping account (UPS/FedEx or DHL) for shipping to leverage our corporate shipping discount?
    Yes, we will be able to offer expedited and/or international shipping with client shipping account numbers. MMI covers standard FedEx ground shipping to any Continental US location on all orders $500.00 or more.

  • What Payment terms are accepted?
    MMI accepts major credit cards (Visa, MasterCard and American Express) as well as PayPal. MMI also accepts corporate purchase orders with Net 30 payment terms.

  • Does holding an item in my cart reserve it?
    Online Shopping differs a bit from in person shopping. Even if an item is in your cart, it isn’t reserved… meaning someone else can grab it! By creating an account and entering your payment information prior to your account prior to shopping, you will save a ton of checkout time and increase your chances of getting everything in your cart. In summary, the item isn't considered reserved/purchased until you check out and complete your purchase with either PayPal, Credit Card or PO.

  • Why did my order ship DHL/UPS instead of FedEx?
    The shipping rates provided are flat rates and we then utilize the best and cost efficient shipping company at the time of your order.

  • How fast will I receive my order?
    All orders received by 3:00PM EST will ship the same day the order was placed, regardless of shipping method selected. Any order received after 3:00PM EST will be shipped the next business day. All tracking details are sent via email. 

  • What are Medical Materials hours of operation?
    We are open Monday - Friday, 8:30am - 4:30pm Eastern Standard Time.