Returns
If you need to return a product for any reason, please contact info@medicalmaterials.com to initiate the process. Your return must be initiated within 30 days of receiving the order so we can properly remedy the return. We can only accept returns for products that were purchased from Medical Materials, Inc. and they must be in the original condition they were in at the time of the order. Please do not send your purchase back to the original manufacturer, as it will not be possible to retrieve and no refund will be given in that circumstance.
Refunds
Please contact us via email at info@medicalmaterials.com if you need a refund. Refunds are considered on a case by case basis and it is ideal for us to be notified within 30 days of receiving your shipment. If you are approved, we will process a refund to your original payment method or will issue a credit to be applied to future purchases. When your return is received, the order will be refunded after inspection to ensure all devices are in the original condition they were sent in. If you used MMI's shipping account on the order, we will process the refund for the returned inventory, less the original shipping charge. If you ordered items that are non-expired at the time of your purchase, but are considered expired at the time of return (~3 months of expiration date) you will receive a refund for 50% of the non-expired value.
Exchanges
If you need to exchange a product for another version or model, please send us an email to info@medicalmaterials.com. We will need to verify the desired items are available before we can confirm an exchange, so please do not send back any products until you receive confirmation.
Shipping
Orders are shipped within one business day from when the order was received. The only exception would be during business closures for holidays, inclement weather, or other unanticipated events, in which case there will be a banner on the top of the home page of our site with more information. We utilize UPS, FedEx, or DHL, and you can either provide an account number to use or we will add a separate shipping charge to use our negotiated rates.