Over 60,000 unopened, expired and non-expired medical products
100+ OEMs available at 50%-90% below MSRP
Non-clinical R&D, Research, Bench Testing, Sales and Teaching
Over 60,000 unopened, expired and non-expired medical products
100+ OEMs available at 50%-90% below MSRP
Non-clinical R&D, Research, Bench Testing, Sales and Teaching.
FAQ
Where does Medical Materials, Inc’s. (MMI) source inventory? MMI receives surplus expired, non-expired and used single-use devices from 350+ US and international hospitals. 98% of our 60,000+ piece inventory is unopened but expired. Any items that are out of the OEM packaging, or considered used, will be clearly indicated as such. All products distributed by MMI are strictly for non-clinical use only regardless of expiration date.
Is the inventory sterile and in the original packaging? All expired and non-expired inventory is in the manufacturer’s original inner packaging, unless otherwise noted in the product description. Most items are not in their outer boxes for various reasons. If you need the outer box or IFU, please email info@medicalmaterials.com prior to placing an order, and we will confirm if this is possible. MMI does not have the capability to test for the sterility of a device before or after the label’s expiration date. Products that are used/non-sterile will be indicated as such in the product name, and the SKU will also have "-U" following the OEM reference number in our product listing.
Do you have access to products other than what is listed available on the website? As we are not a standard distributor, we are not able to order specific medical products from a manufacturer. Instead, our supply is determined by what has expired or is no longer needed from our partner hospitals and is shipped to us. We do accept requests for inventory not currently on our website. We create “Watch Lists”, allowing us to monitor incoming inventory for items matching your request. We then email you when matching or similar inventory is received. For used product requests please email our sister company EPreward at info@epreward.com.
Can non-expired versions of available inventory be ordered? In-date products are occasionally available, but regardless of a device's expiration date, it still cannot be used clinically if purchased from MMI.
What are Medical Materials hours of operation? We are open Monday - Friday, 8:30am - 4:30pm Eastern Standard Time. After hours inquiries should be directed to info@medicalmaterials.com. Any business closures will be posted on the homepage of the website within a week of the closure.
Can we use our corporate shipping account (UPS/FedEx or DHL) for shipping to leverage our corporate shipping discount? Yes, we offer expedited and/or international shipping with client shipping account numbers. MMI covers standard FedEx ground shipping to any Continental US location on all orders $500.00 or more. Occasionally, you may receive an additional payment request for expedited orders that contain long (exceeding 45”) devices which cannot be coiled.
Do you ship internationally? MMI services clients internationally and has extensive experience shipping to most locations. Clients are expected to research the regional requirements based on your delivery address prior to placing an order to ensure you are compliant and able to receive customs clearance for your shipment. If you have any special requests regarding your international shipment or documents, please contact us at info@medicalmaterials.com. It is important to contact us with special requests before placing an order. Once the shipment has left our facility, we will likely be unable to consider your request or make modifications to the paperwork. Clients are responsible for paying the duties and taxes for international orders, as MMI does not assume any responsibility for international shipping charges.
What happens if customs does not clear my order? Please contact us and advise if you notice any exceptions to your tracking that indicate the shipment is being held, or if a shipping carrier has contacted you regarding your order. MMI will communicate with the carriers and provide as much information and assistance as possible. In the rare event the order does not clear customs successfully, the carrier should return the shipment to MMI. In this case, you will be provided a refund for the order, less the outgoing shipping, return shipping, and any incurred additional charges determined by customs or the carrier. If the shipment is returned to MMI, it is an option to retry shipping via an alternate carrier, which may come as an additional expense to the client. In extremely rare cases, if customs does not return the shipment but sends it to be destroyed, your order will not be refunded. We highly recommend contacting a customs broker in your region prior to placing your first order to ensure your business is registered properly to receive shipments from the US.
What if I do not have a corporate shipping account?
During the checkout process, you will see the option to provide your own shipping account details, or ship using MMI’s account. In the event you place an expedited order that contains a large number of products, has many varying sized items, or is required to ship in an oversized (45” or longer) we may reach out to request additional payment for the shipping charge. While we does our best to absorb any unexpected charges, large expedited shipments incur significant additional expenses that are not within reason. Please contact us beforehand if you have any questions.
What Payment terms are accepted? MMI accepts major credit cards (Visa, MasterCard and American Express) as well as PayPal. MMI also accepts corporate Purchase Orders with Net 30 terms. We may contact new customers attempting to pay by Purchase Order for additional information to pre-qualify your company.
Does holding an item in my cart reserve it? Online shopping differs a bit from shopping in person. Even if an item is in your cart, it isn’t reserved… meaning someone else can process an order to secure the item while it is in your cart. By creating an account and entering your payment information to your account prior to shopping, you will save time during the checkout process and increase your chances of getting everything in your cart. In summary, the item isn't considered reserved/purchased until you check out and complete your purchase with either PayPal, Credit Card or PO. If you are building a cart over a few days, please refresh your browser periodically to ensure the inventory levels are updated.
For customers paying by PO, if your approval process takes longer than 1-2 days to issue, please contact us to formally reserve the inventory while you await approval. If product availability changes, we are required to obtain a revised PO, which could potentially further delay fulfillment and our goal is to minimize delays or frustration.
How fast will I receive my order? You will see the delivery options at the time of check out. Both domestic and international orders can ship via ground/economy or expedited. All orders received by 3:00PM EST will ship the same day the order was placed, regardless of shipping method selected. Any order received after 3:00PM EST will be shipped the next business day. Tracking details will be sent via an automated email to the email address used for the account, and are not typically available until the end of the day, or when the carriers scan the package at pick-up.
Do you accept returns?
Please see our Refund Policy, and contact us at info@medicalmaterials.com if you have questions or need additional information.
Additional Information
With acquisitions, or OEM revisions to sizing specifications or materials, product listings may differ slightly from the actual product you receive. For example, if company A acquires company B, we may have identical SKUs in stock, branded as both company A and B. Product listings on our website only allot one OEM, so we will usually select the one that fits the majority of in-house inventory. OEMs also occasionally make adjustments to standard sizing or materials used for a product line. This is another instance where the product size field will be listed. Please refer to the OEMs’ brochures, or reach out to our Customer Service Team if you have any questions.
For orders paid by PO, please be sure your PO contains all necessary details for MMI to enter the order. POs should include complete billing and shipping addresses, contact name, phone number and email for the designated recipient, reference numbers (please use the reference numbers as they appear on our website, not the OEMs’) and desired quantities, requested delivery date/shipping speed, and your account number if we are utilizing your account. Remember, a copy of your PO must be emailed to info@medicalmaterials.com in order for MMI to release the shipment. Failure to provide all necessary information initially could result in a delay in fulfillment of your order.
Please ensure your address book details are current. Occasionally shipping carriers have to contact the recipient while attempting delivery. If they are unsuccessful, this could delay delivery of your orders and in rare cases the shipment can be returned to us.
